Return & Refund Policy – Havyn Crafts

EASY RETURNS | SECURE REFUNDS | CUSTOMER SATISFACTION

At Havyn Crafts, customer satisfaction is our priority. We take pride in offering premium genuine leather apparel and handcrafted home décor designed with quality, comfort, and attention to detail.

We understand that sometimes a purchase may not meet your expectations. Our Return & Refund Policy explains how to request a return, exchange, or refund for eligible purchases made through www.havyncrafts.com.

1. Return Eligibility

We accept eligible return requests within 15 of delivery.

To qualify for a return:

  • Products must be unused, unworn, and in their original condition.

  • All original tags, labels, and accessories must be attached.

  • Items must be returned in their original packaging whenever possible.

  • Proof of purchase or an order number is required.

  • Customers must contact us before returning an item.

Products showing signs of use, damage caused by the customer, or unauthorized alterations may not qualify for a return.

These conditions do not limit any rights customers have under applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team through www.havyncrafts.com.

Include the following information:

  • Your order number

  • Your full name

  • The product you wish to return

  • Your reason for requesting a return

  • Product photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not ship products back without first contacting us.

3. International Returns

Havyn Crafts serves customers worldwide, and we aim to make international returns as convenient as possible.

For eligible international returns:

  • Contact our customer support team before shipping the item.

  • Follow the return instructions provided by our team.

  • Package your item securely to prevent damage during transit.

  • Use a reliable shipping service with tracking.

Return shipping costs: [Specify whether customers pay return shipping or Havyn Crafts provides prepaid return labels.]

Any applicable customs duties, taxes, or return-related charges will be handled according to our stated return arrangements and applicable laws.

Please note that free worldwide shipping on original purchases does not automatically include free return shipping.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved:

  • Refunds will generally be issued through the original payment method.

  • Purchases made through PayPal will normally be refunded through PayPal.

  • Refund processing may take 2-3 business days after approval.

  • Additional processing time may be required by PayPal or your payment provider.

Applicable currency conversion differences or payment-provider fees may affect the final amount received.

Refunds will be issued in accordance with applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Products

Every Havyn Crafts product is prepared and checked with attention to quality.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Provide your order number, a description of the issue, and clear photographs showing the problem.

Our team will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as required by applicable law.

6. Customized and Made-to-Order Products

Havyn Crafts offers selected customized and made-to-order products, including leather apparel prepared according to customer measurements or specific requirements.

Because these products are specially prepared, they may not be eligible for change-of-mind returns or exchanges.

However, if your customized product arrives damaged, defective, incorrect, or materially different from the confirmed order specifications, please contact us.

Any applicable statutory consumer rights remain unaffected.

7. Exchanges

If you need a different size, color, or product, please contact our customer support team.

Exchanges are subject to product availability and our return eligibility requirements.

For leather jackets and blazers, we recommend carefully reviewing our size chart before placing an order.

Customers ordering customized products should verify their measurements before confirming their purchase.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing status.

Orders that have already been shipped may need to follow our standard return procedure.

Customized or made-to-order products may not qualify for cancellation once production has started, except where required by applicable law.

9. Non-Returnable Products

Subject to applicable consumer protection laws, the following products may not qualify for change-of-mind returns:

  • Customized or personalized products

  • Products damaged through customer misuse

  • Products showing signs of wear or unauthorized alteration

  • Products returned without required accessories or components

This section does not exclude remedies for defective, damaged, or incorrectly supplied products where those remedies are required by law.

10. Contact Us

If you have any questions about returns, exchanges, refunds, or your order, please contact our customer support team.

Customer Support Email: havyncrafts@gmail.com

Our team will assist you with your return or refund request.

Havyn Crafts – Premium Craftsmanship. Worldwide Delivery. Customer Satisfaction.

We reserve the right to update this policy when necessary. This policy does not affect customers' mandatory rights under applicable consumer protection laws.